So Microsoft went down last night. Now what?

As a Managed IT Services Provider, this is a text exchange you never want to have when you’re sitting down for dinner. Unfortunately, in this scenario, I’m the green bubble, and this is an actual conversation I had last night with a team member. Microsoft...

The Impact of Convergence on IT Strategies

I take an alternative approach to IT strategy and that is to make it simpler for everyone involved. Not necessarily throw more technology/money at the problem.The challenge that we face as IT leaders is balancing enterprise security and functionality with eliminating...

What is DaaS?

Recently, I answered some questions on DaaS or desktop as a service. I thought it would be worth posting the answers to those questions here since it’s become somewhat of a trending topic. I hope to have something on XaaS that outlines some of the other ___ as a...

Important IT trends of 2019 and beyond?

When speaking of IT trends, it’s important to take care and not toss about the typical cliches such as AI; the catch-all word that is “security” (of course everyone in the right mind wants their systems to be “secured”); and obviously the...

Preparing for disaster

When I lived in Chicago, there was an old joke that there are just two seasons: construction and winter. Floridians are well aware of two more seasons: tourist and hurricane. June 1st marks the six-month window where hurricanes are most likely to develop in the...

Who’s responsible for your data?

Perhaps, like most small businesses, you have never heard the acronym “CISO”, let alone why it’s an important role for even small healthcare providers. Or perhaps, you do understand the importance of having someone responsible for keeping your information secure but...